Terms and Conditions for My Swiss Limousine

T&C’s for My Swiss Limousine owned by Erik Friedel, Bederstrasse 51, 8002 Zurich, Switzerland.

1. General

My Swiss Limousine provides private passenger transportation services. Bookings can be made through our online platform, via telephone, or email.

The following Terms and Conditions apply to all clients unless otherwise agreed upon between both parties.

2. Reservations and Conclusion of Contract

A vehicle and driver may be reserved by telephone, email, or through our online platform.

Clients must provide all required information to facilitate the service, including:

• Passenger names
• Number of passengers
• Dates and times
• Pick-up and drop-off locations
• Amount of luggage
• Need for child seats
• Presence of pets
• Payment details

A booking is considered valid only after confirmation by My Swiss Limousine via email.

For hourly bookings, clients must specify the required duration.

3. Prices

All prices offered by My Swiss Limousine include applicable taxes and tolls.

Additional fees may apply for payments made by credit or debit card directly to the driver.

For hourly bookings outside our standard service area, clients may be responsible for the driver’s overnight costs.

Additional hours beyond the specified time and extra kilometers are charged according to the vehicle’s class.

4. Luggage and Child Seats

The number of luggage items allowed per vehicle is estimated based on standard sizes.

If clients have more luggage than permitted, My Swiss Limousine may cancel and reimburse the reservation.

During booking, clients must include all children and infants, specifying the type of seats required.

My Swiss Limousine will provide the required child seat free of charge.

5. Payment Methods

My Swiss Limousine accepts the following payment methods:

• Bank transfer
• Credit/Debit card through the website
• Payment link (additional fee may apply)

An invoice detailing the transfer and price will be provided to the client.

6. Cancellation and Refund Policy

Cancellations must be submitted by email at least 24 hours prior to the scheduled booking time to receive a full refund.

No refund is available for cancellations made less than 24 hours before the booking.

Changes to bookings must be submitted via email, verified by My Swiss Limousine, and acknowledged by email..

7. Health and Safety Standards

Clients are required to follow any instructions given by My Swiss Limousine personnel to ensure a safe trip.

The use of safety belts and child seats is compulsory.

Consumption of alcoholic beverages and food in the vehicle is not recommended.

8. Liability

My Swiss Limousine is not responsible for delays caused by factors beyond our control, such as:

• Natural events
• Traffic conditions
• Vehicle breakdowns
• Incorrect pick-up or drop-off information provided by the client
• Other unforeseen circumstances

9. Applicable Law and Jurisdiction

Any disputes between My Swiss Limousine and clients are subject to the laws of the jurisdiction of Zurich.

10. Additional Provisions

• Smoking, eating, and drinking beverages other than water are not permitted in the vehicles.
• Clients are responsible for any damage caused to the vehicle due to their actions.
• My Swiss Limousine reserves the right to refuse service to individuals under the influence of alcohol or drugs, or whose behavior is deemed a threat to the driver or vehicle.
• Clients are advised to arrange appropriate insurance coverage for unforeseen circumstances affecting their travel plans.

By booking a service with My Swiss Limousine, clients acknowledge and agree to these Terms and Conditions.